Can't Watch Video Ads in Match Masters? Here's How to Fix It

It can be very frustrating when you tap the button to watch a video ad for a free reward, like coins or free boosters, and nothing happens. This is a common issue in many mobile games, and there are several reasons why it might occur. This guide will walk you through the most common causes and provide step-by-step solutions to get your ads working again.

Common Reasons & Solutions

Most of the time, the issue isn't a permanent bug but a temporary problem you can fix. Try these solutions in order.

1. Check Your Internet Connection

This is the most common reason for ads failing to load. Video ads need a stable internet connection.

• On Wi-Fi: Try moving closer to your router or restarting it.
• On Mobile Data: Ensure you have a strong signal (4G/5G). Try toggling Airplane Mode on and off to reset your connection.

2. No Ads Available in Your Region

Sometimes, the ad networks that supply videos simply run out of ads to show to players in a specific country or at a certain time of day. This is called an "ad inventory" issue. If this is the case, there's nothing wrong with your game; you just need to wait a few hours and try again.

3. Restart the Game

A simple restart can fix many temporary glitches. Completely close the Match Masters app (remove it from your recent apps list) and then reopen it. This often clears minor bugs and re-establishes a fresh connection to the game servers.

4. Clear the App's Cache (Android Users)

Over time, cached data can become corrupted and cause issues. Clearing the cache can often resolve this without affecting your game progress.

1. Go to your phone's **Settings > Apps**.
2. Find and tap on **Match Masters**.
3. Tap on **Storage** or **Storage & Cache**.
4. Tap the **Clear Cache** button. (Do NOT tap Clear Data/Storage).

5. Check for Ad Blockers or VPNs

If you have an ad blocker or a VPN service running on your phone, it might be interfering with the game's ability to fetch ads. Try temporarily disabling them and see if the video ads start working.

6. Reset Your Advertising ID

Resetting your phone's advertising ID can sometimes fix issues with ad networks. This is a safe procedure that doesn't delete any personal data.

• On Android: Go to Settings > Google > Ads > Reset advertising ID.
• On iOS: Go to Settings > Privacy & Security > Tracking. Turn off and then back on "Allow Apps to Request to Track."

Conclusion

If you can't watch video ads in Match Masters, don't panic. By following these troubleshooting steps, you can usually solve the problem quickly and get back to earning those valuable rewards. For more general game help, be sure to visit our Help & Support Center.